HOW GOVERNMENTS CAN LEVERAGE TECHNOLOGY TO DEVELOP MORE CITIZEN-FOCUSED SERVICES

The collision between outdated business models and legacy systems and new technologies has made it difficult for government officials to develop citizen-focused services. Tech stacks like AI, quantum computing, blockchain consulting, data analytics, and others, open endless opportunities to deliver people-centered services in an efficient way. Innovations such as virtual learning, TSA PreCheck, disruptive service delivery models, health tech, and others have demonstrated that disruptive technologies can work in the best interest of the citizens. But the technological revolution is just getting started. Now that digital transformation initiatives are stronger than ever, it’s only a matter of time until government leaders will react.

Transformative technologies are creating groundbreaking possibilities

It’s no secret that technology has created real social and economic change, and the statistics are groundbreaking. Researchers point out that there are more data bytes in circulation than observable stars in the universe. The advancements made in the past decade impacted the way government officials perform their duty. From virtual inspections and faster approvals, technologies like big data and artificial intelligence are applied today to solve problems that were nearly impossible years ago.

From financial fraud investigations to building code violations, various platforms and apps developed have managed to save governments billions of dollars in expenses. As AI-powered tech stacks go mainstream, new solutions lie ahead. To make the most of the benefits provided, the key is to change how services are delivered to citizens. Disruptive business models need to be adjusted and government staff needs to be trained to use them. Whether it’s a Chabot or a cloud-based new platform, it’s time for the government to partner with industry leaders in tech to help them out.

Creative thinking matters just as much as technological know-how

Numerous government leaders are not prepared to use technology. Simply put, they don’t have the in-depth knowledge to use it. For innovative services to have an impact, collaboration must be improved. Tech giants and startups must work together with governments to make innovation happen and create citizen-oriented services. The first step is to embrace the idea of creating new relationships and processes. The second is to become adaptable and open to new business models.

For decades, governments have been using old legacy systems that are slow, expensive, and nearly impossible to adjust. For many officials, embracing technology is a time-consuming challenge. Modern world countries are already used to the cloud because a cloud-based environment has proven to be fast to scale. And yet, rather than make a full transition to a tech-oriented business approach, the tendency is to improve old operational models, hindering efficiency and failing to serve their citizens.

Technology synergies – the key to creating citizen-centered services

As challenging as it may seem for governments to accept that technology is here to stay, luckily there are leaders willing to test what disruptive companies can provide. A small percentage are well-aware that the 4th Industrial Revolution will soon enough transform the way people live. Technology is a transformational engine and the sooner governments realize how it works the better they can innovate.

Unlike the systems used before the age of the internet, today’s technologies work in synergy, not in isolation. Artificial intelligence depends on the Cloud for data, for example. As a matter of fact, nearly 83% of companies using AI are cloud-based. Although modern tech stacks are valuable as standalone, they provide the best benefits when used together. For instance, virtual reality works great in a video game, but only when combined with digital twins and AI it can truly transform the transit system of a city.

During the pandemic, numerous government services have to close. With social distancing becoming the norm, governments needed to find ways to convince citizens to pay their taxes. Some switched to the cloud to streamline their operations, whereas others turned to automation tools to deal with the spike in health services and questions related to unemployment or insurance policies. The world has changed and the pandemic was the catalyst that governments needed to embrace government digital transformation, and truly work towards understanding it better so that citizens can benefit from more targeted services.
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